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Most business owners and executives know the value of training their workforce. However, in our time-compressed and fiscally-challenged world, more often than not, formal classroom training occurs infrequently, and companies are resorting more frequently to on-the-job training. If your organization needs to create just-in-time training because someone needs to be able to perform the job now, think about the following scenario:
While I was standing in line at a fast food restaurant, I observed the following interaction:
Rosa, who clearly was new to her job, was being given the following instructions by Robert, another employee, on how to ring up a special order—"Press number three, hit no onions, subtract medium drink, add medium chocolate shake.”
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